Today companies actively participate in a digital world in constant advance, certainly this evolution brings tremendous benefits, but it also generates risks of being exposed to cyberattacks that can produce great economic losses. Considering the above, it is relevant to put prevention aspects in IT security at the center.

Our Security and Operational Prevention service offers supervision and detection of possible sources of vulnerability in your IT infrastructure, for which it considers carrying out a set of periodic activities that encompass different control areas. Once the vulnerability points have been detected, a report is generated with the measures that must be taken to mitigate and update to a higher level of protection, reducing the risk status.

Our functions are:

  • Regular security update on Linux and Windows servers.
  • Hardening and securitization of Unix / Linux and Windows servers
  • Analysis of ports of exposed and visible on the internet.
  • Threat detection with IPS / IDS and HoneyPots
  • Detection and analysis of vulnerabilities in web services and systems
  • Management of component updates such as: Themes, plugins and WordPress Core.
  • Hardening on WordPress systems.

Benefits:

  • Have qualified IT security personnel.
  • Strengthen prevention and information protection strategies.
  • Maintain the operational continuity of your business.
  • Specialized advice. 

We offer the possibility of having specialized personnel in your offices, under Outsourcing mode for tasks and activities related to the IT support of your company.

Our staff meets high standards of service and comprehensiveness, to provide support at different levels of IT specialization, designed according to the specific needs that your company requires.

This is a service of maximum flexibility, being able to hire a resident technician in your offices, depending on the days and hours you need.

When hiring a Proredes resident technician, you incorporate the capacity and expertise of a company that supports the analysis and resolution of problems or requirements, in a proactive and efficient way.

The main activities considered by this service are:

  • Installation of programs.
  • Data backup and recovery.
  • Email account configuration.
  • Network device settings (workstations, mobile devices, printer settings
  • Recommendations in licensing and renewal of equipment.
  • Cleaning of viruses, Spyware, Malware in your stations.
  • Know in depth the operation of your business.
  • I would advise and raise improvements to your infrastructure.

Benefits:

  • Ensure maximum user satisfaction by having qualified personnel in the support service.
  • Quick implementation in your organization.
  • Total adaptability to your needs
  • Maximization of resources associated with your IT platform.
  • Extensive experience in serving users with IT requirements.

We offer the periodic visit of technicians to solve problems related to operational continuity in workstations or devices related to your IT infrastructure

If you have a PROREDES help desk service, this service is included as an extension of the support function.

Among the areas of work, Incident management, Requirements management and Change management stand out.

The main activities carried out are:

  • Installation of programs.
  • Data backup and recovery.
  • Email account configuration.
  • Network device settings (workstations, mobile devices, printer settings
  • Recommendations in licensing and renewal of equipment.
  • Cleaning of viruses, Spyware, Malware in your stations.

Benefits:

  • Ensure maximum user satisfaction by having qualified personnel in the support service.
  • Quick implementation in your organization.
  • Maximization of resources associated with your IT platform.
  • Extensive experience in serving users with IT requirements.

We offer the Computer Assistance service, where we take charge of solving all the internal requirements related to the digital activation and operation of the users of your company's systems and applications.

This service allows companies to outsource IT functions or tasks that are not within your business scope, allowing you to delegate responsibility to specialist technicians, who will make this function an efficient service and support channel for your organization.

This service can be delivered as a shared or dedicated service, adjusting to the complexity and requirement of each client.

Our service includes Telephone Support Desk and Field Support, considering a telephone exchange with personalized numbering, remote attention for low and medium complexity requirements (Level 1 and 2) and escalation, follow-up with support levels from Infrastructure or Suppliers.

Among the functions include Incident management, Requirements management and Change management, the main activities being:

  • Attend and register requirements related to office automation and solve online.
  • Schedule requests for scheduled visits by field technicians.
  • Attend, register and escalate incidents to areas of expert resolution.
  • Deliver information and quality of service reports.

Benefits:

  • We collaborate in the design and outsourcing strategy of your service.
  • When hiring the Help Desk service, it includes the attention of Field Support.
  • Ensure maximum user satisfaction by having qualified personnel in the support service.
  • Quick implementation in your organization
  • Extensive experience in serving users with IT requirements.

The Infrastructure Support service considers specialized technicians in the areas of virtualization, servers, networks and security, whose objective is to ensure the operational continuity of your data center, working on the prevention of possible failures that generate service interruptions in your business and advising on the scalability of infrastructure required by the evolution or changes of your business.

Nuestro personal cumple con altos estándares de especialización e integralidad en soporte, necesarios para un eficaz apoyo de las actividades y estrategia de tu área TI.

This service can be in resident mode as well as remote, depending on the requirements and needs of your internal service deployment.

When hiring Proredes Infrastructure Support, you incorporate the capacity and expertise of a company, which faces its projects proactively and efficiently

The main activities considered by this service are:

  • Provision of support and administration of virtual servers.
  • We manage and configure perimeter security to protect your information
  • Resolution of complex failures incidents.
  • Attention to infrastructure requirements in a controlled environment.
  • Analysis of problems in support of the continuous improvement of your infrastructure.
  • Capacity analysis and growth plans.
  • Preparation and execution of contingency plans.
  • Know in depth the operation of your business.
  • I would advise comprehensively on the validation and construction of Internal IT projects.

Benefits:

  • Ensure maximum user satisfaction by having qualified personnel in the complex infrastructure support service, maximizing up time.
  • Ensure the adequacy of infrastructure on time, according to changes in your business activity.
  • Maximization of resources associated with your IT platform.
  • Advice on problem solving.

Nuestro Servicio Técnico opera directamente con nuestra mesa de ayuda, siendo el punto de diagnóstico y de resolución del global de incidentes escalados por nuestros clientes. Rigiéndonos por normativas ITIL.

La expertiz en la materia nos hace diagnosticar y dar la mejor opción técnica para que nuestros clientes logren el mejor rendimiento de sus estaciones de trabajo, de esta manera nuestros clientes logran el mejor rendimiento de sus colaboradores.

Nuestras soluciones abarcan los siguientes equipos informáticos:

  • Estaciones de computo del tipo PC de Escritorio, tanto torres como All in One.
  • Estaciones de computo del tipo Notebook. Normales, empresariales y 2 en 1.
  • Estaciones de computo del tipo Tabletas
  • Estaciones de computo avanzado del tipo Servidores
  • Estaciones de RED del tipo Switch and Routing
  • Estaciones de Impresión
  • Estaciones de digitalización
  • Estaciones de computo en general

Benefits:

  1. Atención oportuna, eficiente y personalizada.
  2. Contar con personal experto en la materia para reparaciones y asesorías
  3. Contar con soluciones rápidas, eficaces y al menor costo posible.
  4. Optimización y mejoramiento de recursos informáticos.
  5. Soluciones que se adecuan a los horarios inhábiles de nuestros clientes.

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